FAQ

Telephone Support
Easy Media Suite provide 7x24 on-line phone support.

On-site Support
Easy Media Suite provides on-site support as needed either during a project launch phase or
in the case of the problem cannot be solved over the phone.

Remote Access
Easy Media Suite provides remote support over Virtual Private Network for its customers.
New version uploads, system configuration, log management can be handled via Virtual
Private Network.
Yes, you can capture from a live satellite feed or VTR in HD format video and audio via
Easy Ingest. If you have a HD source like HD Satellite receiver, and a HD input card, like
Black Magic Decklink HD Extreme or Decklink Studio.
Partnership of Easy Ingest and Main Concept, ingested MPEG files could be used in any 
process.
Used For Editing ,
Captured with Easy Ingest DV, files could be used in any editing software like Final Cut,
Adobe Premiere, Canopus Edius, Sony Vegas, Avid or any other editing software or system
that supports Micorosoft DV, DVCPro, or MPEG Files,

Used For Archive, or Both Archive and Editing,
With the innovative solution of Easy Ingest, you can capture live feeds in two different
formats, you could choose MPEG in one capture format and other one could be DV.
Easy Ingest could automatically send captured MPEG files to storage system or any path for
archive aims. At the same time other captured DV files could be sent to different path or
paths for editing aims.

Used for Broadcasting,
Ingested files could be used in any Playout system, have support Long GOP MPEG, DV,
DVCPro, or Micorsoft DV.
Creating a schedule can be done by these steps as follows;

1-Before creating a schedule, please be sure to set your preset

2- From 'Scheduler' on Bottom Panel, then click 'New' button. After click 'New' button,
'New Schedule' pop up will shown up.

3- On New Schedule pop up;
3.1- Give a name
3.2- Set start time when you want to start
3.3- Pick Schedule time plan time (One time, hourly, daily, weekly, interval)
3.3.1. For One time, just click 'Next' button
3.3.2. For Hourly, set recurrence time, then click 'Next' button
3.3.3. For Daily, set recurrence time, then click 'Next' button
3.3.4. For Weekly, set recurrence time and Check days when you want to
record in a week, then click 'Next' button.


4- On second Schedule pop up;
4.1- From 'Run' combo list, select record or stream number which you want to
schedule it.
4.2- Optional Check 'Change Duration' option and set it.
4.3- Optional Check 'Change Filename' and set it.(look at **)
4.4- Optional Check 'Change Folder' and set it.(look at **)

** Filename parameters:

Parameters Sample

@dayname Tuesday
@monthname November
@date 26.11.2013
@rdate 2013.11.26
@time 17-40-48
@.time 17.40.48
@year 2013
@month 11
@day 26
@tick 635210844489431545
@hour 17
@minute 40
@second 48
@machine Computer Name on windows OS
@user User Account Name on windows OS
@project Project Name
@inputfilename Input File Name

** Foldername parameters:
Parameters Sample
@dayname Tuesday
@monthname November
@date 26.11.2013
@rdate 2013.11.26
@time 17-40-48
@.time 17.40.48
@year 2013
@month 11
@day 26
@tick 635210844489431545
@hour 17
@minute 40
@second 48
@machine Computer Name on windows OS
@user User Account Name on windows OS
@project Project Name
@desktop Desktop path
(Common sample C:\Users\User Account Name\Desktop)
@mydoc Documents path
(Common sample C:\Users\User Account Name\Documents)
@ingest Documents path
(Common sample C:\Users\User Account Name\Documents\Easy Media Suite)
@inputfilename Input File Name
@inputfilefolder Folder path which include Input file
@inputfile Input file path

Before starting Ingest installation please uninstall;
- Microsoft Visual C++ 2010 x86 Redistributable
(if it is exist in Control Panel\Programs\Programs and Features)

- Microsoft Visual C++ 2010 x64 Redistributable
(if it is exist in Control Panel\Programs\Programs and Features)

After that, there won’t be a problem on Ingest installation..

Please watch these video tutorials which given link as follows:
Easy Ingest Actions Video Tutorials